SIM CARD

A. BRIEF INTRODUCTION TO TELEMOR SIM CARD

Telemor SIM Card is a prepaid SIM card, in which the client has to recharge the basic balance or refill before using any telecommunications services such as Calls, SMS, and Data.  

The Price of a Telemor SIM Card is $1 nationwide and can be bought at any Telemor showroom or POS nationwide. The price of a Telemor SIM card is $1.00 and it's the standard price nationwide. 

B. CONDITION TO USE

- Should have any ID cards (BI, Electoral card, Student Card, or passport for the foreigners)
- Age: 15 above
- SIM CARD must be first registered using the information on the ID card under the Government decree no.9/2008, all Prepaid numbers are required to be registered with a valid ID (electoral card, or passport). For Registration, customers can visit the Telemor showroom or the nearest POS. Customers can also send ID cards to WhatsApp No. 76188188 for registration support. If the SIM card is not registered, the SIM card will automatically be barred or blocked from using the services.
- Must dial 123 and press number 1 for Tetun or number 2 for English
- Bonus Received upon activation: $30 ($20 for YouTube and $10 for internet, on-net calls and SMS)

C.BONUS FOR NEW SIMCARD

- When the new SIMCARD is active, the Promotion pulse will be received 500MB, 50 minutes and 50SMS for on-net and SMS calls valid for 7 Days.

- After the activity will get a 250MB bonus for the registration of a limited data package of $1 or more, valid for 7 Days.

D. CONDITION TO USE

 I

Voice

Peak hour

(06:00-23:59)

Peak-off hour

(00:00-05:59)

 1

Telemor to Telemor

$0.14/minute

$0.07/minute

 2

Telemor to other operator

$0.19/minute

$0.19/minute

 3

International

   

 -

Zone 1(Australia,  Portugal, Canada, United States, Hong Kong, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, Thailand, South Korea, VietNam)

$0.20/minute

$0.20/minute

 -

Zone 2(Brazil, Angola, Cape Verde, Guine-Bissau, Mozambique, France, Germany, Spain; Sweden, United Kingdom.)

$0.50/minute

$0.50/minute

 -

Zone 3(Others)

$0.75/minute

$0.75/minute

 -

Zone 4 (Indonesia)

$0.10/minute

$0.10/minute

 -

Zone 5(China)

$0.10/minute

$0.10/minute

 -

Zone 6(VietNam)

$0.20/minute

$0.20/minute

II

SMS

 -

Telemor to Telemor

$0.06/page

$0.06/page

 -

Telemor to other operators

$0.07/page

$0.07/page

 -

International

$0.08/page

$0.08/page

III

Data

$0.01/MB

$0.01/MB

E. MENUS ACCESS CODE

Service

Access Code

Example

Activate

Dial 123  and press 1 for Tetun or 2 for English

123 dial and press 2 for Tetun

Refill

*120*PIN# call

*120*154565646565# call

Check Basic Balance

*121#

*121#

Check promotion balance & Data

*122#

*122#

For support

- Dial 188

- Chat on WhatsApp 76188188

- Chat on Telemor Fanpage

- Dial 188

Register Telemor package

*177#

*177*3# dial

Balance Transfer

*124*Recipient No*Amount*PIN# call

*124*76666669*5*1234# call

F. HOW TO REGISTER SIM CARD OF TELEMOR

To register a SIM Card of Telemor must go to the Telemor showroom or any nearest POS. Clients can also send Subscriber No to Telemor WhatsApp Number 76188188 along with the ID card image and one's picture to get support for SIM registration.

G. PROCEDURES FOR BLOCKING AND UNBLOCKING TELEMOR SIM CARDS

As a telecom operator, Telemor also has a policy for its SIM cards. Here is a glimpse of the policy information on Telemor's SIM Card blocking and unblocking procedure:

- If a SIM Card has no transactions such as top-ups, no internet usage, calls, SMS, etc. within 90 days, it will be blocked one way.

Note: Before blocking, Telemor sends a warning SMS to the subscribers on the 85th and 89th day.

- After one-way blocking, the user needs to refill or recharge airtime (Pulsa) within 30 days to unblock the SIM Card. If the customer doesn’t recharge or refill within 30 days after one-way, the SIM card will become two-way blocked.

Note: Before the two-way block, Telemor sends a warning SMS to the subscriber on the 119th day.

- If two-way blocked, the user cannot unblock the SIM Card by themselves, but the user must go to a Telemor showroom to get help to unblock the two-way block.

- Once two-way blocked, if the user does not go to a Telemor showroom to unblock within 30 days, the SIM card will be canceled and revoked to the Telemor stock.

Customer support: 188
Customer support: 188
Customer support: 188
Customer support: 188
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